April 21, 2018

Its ‘service’, Jim, but not as we know it!

 A few months ago I blogged about the lack of a service culture and asked you for examples of a good one. Needless to say, I got no response. I’ll content myself with the supposition that you couldn’t find any! Well, I might just have uncovered one, so I’ll share it with you. A month […]

Think British!

  We all agree that 21st century managers need to appreciate that national culture is an important factor when managing diverse, multinational teams or organisations. There is no doubt that people from different cultures tend to hold different values. People from Western societies like the US and UK tend to be more individualistic in social […]