September 19, 2017

What does GDPR mean for you?

If you do business in Europe or have business dealings with any European organisation, then by now GDPR (General Data Protection Regulation) should be on your radar. Next year, specifically on 25 May, a new European directive comes into force which will change the face of data protection forever and therefore the way that data […]

Is dark social changing group influence?

A friend of mine recently passed a group of teenagers sitting on a park bench, busily tapping away on their phones. Intrigued, she stopped and asked, ‘Who are you texting?’ They looked up at her, bemused, and eventually one replied: ‘Each other!’ Is this what the world has come to? Is the smartphone killing conversation? […]

Feedback – friend or friendly fire?

‘We seek it here, we seek it there, we seek that feedback everywhere’ (with apologies to The Kinks!). Having just returned from overseas MBA teaching, and having bought some rather large household items since, I have been bombarded by companies wishing to ‘engage’ with me. Hotels, airlines, online services, you name it, all wanting to […]

Quiet branding: how does inconspicuous consumption influence consumers’ identity?

Are conspicuous brands losing their appeal? That is the question that Jane Priest, teaching fellow at Edinburgh Business School (EBS), is asking as she embarks on her PhD. With her proposal now approved by the EBS Postgraduate Committee, Jane has got the green light to start her exciting journey. Evidence is emerging that conspicuous brands […]

The Art of Negotiation – Lessons from the Market

Things are not always what they appear to be. On a recent trip to East Asia I took the opportunity to visit a famous street market. Apart from wonderful street food, the market has a wide range of clothing and accessories that attracts both tourists and locals. One feature struck me. Why were so many […]

Big data just got bigger

Amazon has announced its entry into the grocery sector with Amazon Go, an offline supermarket that will open in Seattle in early 2017. Four years in the planning, the concept, as you might expect from Amazon, is technology driven. Using smart technology, the internet giant is doing away with the humble checkout. As customers load […]

Greener equals cleaner: Lessons from the Streets of Copenhagen

I don’t know how free from litter the streets in your town or city are, but in Copenhagen, Denmark, the streets are pretty clean. Indeed, the Danish capital is one of the cleanest in Europe. Mind you, this has not always been the case. There is a tendency towards littering in Copenhagen, but the City […]

“May I have the bill now, please?”

Thirty-five years ago a medium-sized luxury hotel in Southern Europe had a manual bookkeeping system in which guest bills were handwritten, and not very well either! In the cashier’s section the clerks would enter charges from dockets raised by various departments – restaurants, floor service, hairdresser, manicurist, boutique shops, car hire, theatre desk, concierge, florist, […]