September 19, 2017

Feedback – friend or friendly fire?

‘We seek it here, we seek it there, we seek that feedback everywhere’ (with apologies to The Kinks!). Having just returned from overseas MBA teaching, and having bought some rather large household items since, I have been bombarded by companies wishing to ‘engage’ with me. Hotels, airlines, online services, you name it, all wanting to […]

Its ‘service’, Jim, but not as we know it!

 A few months ago I blogged about the lack of a service culture and asked you for examples of a good one. Needless to say, I got no response. I’ll content myself with the supposition that you couldn’t find any! Well, I might just have uncovered one, so I’ll share it with you. A month […]

Welcome to my wonder-world! (But please forget the context…)

I recently visited one of my favourite countries. A full-colour, glossy pull-out in the local paper had attracted my attention. The advert proclaimed an ‘ecoworld’ in which the housing development is designed to tantalisingly encourage a ‘more wholesome way of life’ with ‘easy sophistication and a synthesis of form, functionality, environmentalism and luxury’. No doubt […]

Marketers: are you fit for purpose?

We at Edinburgh Business School are currently updating the Marketing courses and have conducted research amongst a number of practice-based international marketing experts to gain their insights into what is required of today’s marketers. It will come as no surprise that the results echo a long-running theme: that today’s marketers are simply not fit for […]

Because I’m worth it!

Embed from Getty Images I read an article the other day that speculated that one famous football star, as a result of the sacking of his manager, might be seeking a move. However, the move could cost the suitor club around £150 million, including wages of £300,000 per week after tax. So, for kicking a […]

The power of perception (or deception?)

I recently reported on a paper about corporate social responsibility that I saw presented at a conference in the USA. Well, at the same conference another paper caught my attention. It consisted of a series of photos of the recent Hong Kong riots, in which students demonstrated against what they saw as a lack of […]

Are we all just chasing rainbows?

At a recent conference I attended in the USA, a speaker told us about the four ‘must happens’ for success in the world in business over the next few years: entrepreneurship, innovation, leadership and corporate social responsibility (CSR). How many times have we heard this? And for how many years have academics been researching and […]

It’s all in the ‘headline’ isn’t it?

Have you noticed how the UK General Election campaign has been all about headlines? It’s the ‘economy’, ‘immigration’, ‘equality’ and ‘the people’ you know! Has something so important as a General Election been reduced to the status of the ‘celebrity’ culture where the deep details, be they nice or not so nice and often very, […]