September 19, 2017

Before the 7 Habits of Highly Effective People came

Have you ever come across Dale Carnegie’s classic text ‘How to Win Friends & Influence People‘? Described by Warren Buffett as a ‘life-changing book’ Carnegie’s text is the precursor to Stephen R. Covey’s best-seller ‘The 7 Habits of Highly Effective People‘ and Robert Cialdini’s fascinating book on the darker side of the world of compliance […]

Culture Eats Strategy for Breakfast

In 1999 Fortune Magazine reported that 70 per cent of strategies implemented by Fortune 500 companies failed. This disturbing statistic was nothing new; Fortune Magazine had reported similar results in a survey from 1986, and there are regular reports in the media of failed strategy implementation with percentages ranging from between 50 to 90 per […]

The Art of Negotiation – Lessons from the Market

Things are not always what they appear to be. On a recent trip to East Asia I took the opportunity to visit a famous street market. Apart from wonderful street food, the market has a wide range of clothing and accessories that attracts both tourists and locals. One feature struck me. Why were so many […]

Greener equals cleaner: Lessons from the Streets of Copenhagen

I don’t know how free from litter the streets in your town or city are, but in Copenhagen, Denmark, the streets are pretty clean. Indeed, the Danish capital is one of the cleanest in Europe. Mind you, this has not always been the case. There is a tendency towards littering in Copenhagen, but the City […]

“May I have the bill now, please?”

Thirty-five years ago a medium-sized luxury hotel in Southern Europe had a manual bookkeeping system in which guest bills were handwritten, and not very well either! In the cashier’s section the clerks would enter charges from dockets raised by various departments – restaurants, floor service, hairdresser, manicurist, boutique shops, car hire, theatre desk, concierge, florist, […]