August 20, 2017

Archives for May 2017

Feedback – friend or friendly fire?

‘We seek it here, we seek it there, we seek that feedback everywhere’ (with apologies to The Kinks!). Having just returned from overseas MBA teaching, and having bought some rather large household items since, I have been bombarded by companies wishing to ‘engage’ with me. Hotels, airlines, online services, you name it, all wanting to […]