August 20, 2017

Archives for November 2016

Greener equals cleaner: Lessons from the Streets of Copenhagen

I don’t know how free from litter the streets in your town or city are, but in Copenhagen, Denmark, the streets are pretty clean. Indeed, the Danish capital is one of the cleanest in Europe. Mind you, this has not always been the case. There is a tendency towards littering in Copenhagen, but the City […]

“May I have the bill now, please?”

Thirty-five years ago a medium-sized luxury hotel in Southern Europe had a manual bookkeeping system in which guest bills were handwritten, and not very well either! In the cashier’s section the clerks would enter charges from dockets raised by various departments – restaurants, floor service, hairdresser, manicurist, boutique shops, car hire, theatre desk, concierge, florist, […]