July 26, 2017

Archives for October 2016

How Deep is the Male Bias Against Women as Leaders?

Kevin Roberts, Executive Chairman of Saatchi & Saatchi, resigned after claiming that women in the advertising industry lacked ambition and were not held back by sexisim. It is to the firm’s credit that Robert Senior, worldwide CEO, quickly released a statement distancing the firm from Roberts’s views, saying: ‘Saatchi & Saatchi is, and has always […]

Its ‘service’, Jim, but not as we know it!

 A few months ago I blogged about the lack of a service culture and asked you for examples of a good one. Needless to say, I got no response. I’ll content myself with the supposition that you couldn’t find any! Well, I might just have uncovered one, so I’ll share it with you. A month […]

Big Data… Making better data-driven decisions!

‘Big data’ is a term that’s been in common usage for nearly 10 years, yet we still talk about it as though it’s something other organisations are doing. There is a growing body of case studies of (mainly large) organisations that are managing to show how they are sifting through, analysing and acting upon large […]

Welcome to my wonder-world! (But please forget the context…)

I recently visited one of my favourite countries. A full-colour, glossy pull-out in the local paper had attracted my attention. The advert proclaimed an ‘ecoworld’ in which the housing development is designed to tantalisingly encourage a ‘more wholesome way of life’ with ‘easy sophistication and a synthesis of form, functionality, environmentalism and luxury’. No doubt […]

Is it ever OK NOT to negotiate?

I have been thinking about this a lot recently. It used to annoy me greatly when my father would go into a car showroom and ask for a new car: ‘What do you have? OK, I’ll take it.’ I couldn’t understand how the greatest negotiator I had known would not bother to even try to […]

Shrinking Value

It’s official: pack sizes are shrinking! According to the Bank of England, food retailers in the UK are making pack sizes smaller and using cheaper ingredients in an effort to offset increased costs in the wake of Brexit. Since the referendum in June 2016, the value of sterling has depreciated by around 12% and now […]